User Privacy Policy

2021-08-11 15:18:59

“laddincloud”Privacy Policy

Dear user，laddincloudFully aware of the importance of personal information to you，We will do our best to protect the security and reliability of your personal information。We are committed to，We will comply with the requirements of laws and regulations，Take appropriate security measures to protect your personal information。Please use our product（Or service）front，Carefully read and understand this《Privacy Policy》。

Version Date：2021-08-11

effective date：2021-08-11

If you have any questions、Opinions or suggestions，Please contact us through the following contact information：

phone：+58 412 5332255

special note

This policy applies to Nantong Latin Cloud Commerce Co., Ltd. that you are using（hereinafter referred to as“Latin Cloud”）What they possess“laddincloud”（hereinafter referred to as“laddincloud”）offering。laddincloudAlways attach great importance to protecting customers' personal information。In your useladdincloudBefore the service，Please read and understand this policy carefully，Especially the bolded clauses。When you useladdincloudWhen providing services，Or continue to use after the update of this policyladdincloudThe service，It is deemed that you have read it、Understand and agree to this policy and its updated versions，Agree to our processing of your personal information in accordance with the provisions of this policy。If you do not agree to any terms of this policy，You should immediately stop using itladdincloudThe service。

 This policy will help you understand the following content：

 1. How do we collect and use your personal information   

 2. How do we use itCookieCompared to similar technologies

 3. How do we share、transfer、Publicly disclose your personal information

 4. How do we protect and preserve your personal information

 5. Your rights

 6. How do we handle children's personal information

 7. How can your personal information be transferred globally

 8. How to update this policy

 9. How to Contact Us

one、How do we collect and use your personal information

Personal information refers to various types of information recorded electronically or in other ways that can be used alone or in combination with other information to identify the identity of a specific natural person or reflect the activities of a specific natural person。

Personal sensitive information refers to once leaked、Illegally providing or abusing may endanger personal and property safety，Highly likely to damage personal reputation、Personal information related to damage to physical and mental health or discriminatory treatment。The personal sensitive information involved in this policy，Will be highlighted in bold font。

laddincloudOnly for the following purposes as stated in this policy，Collect and use your personal information：

（one）The situation of collecting and using your personal information for core business functions

We may collect、To achieve the following functions, you need to save and use the following information related to you。If you do not provide relevant information，You will not be able to enjoy the related benefitsladdincloudProducts or services provided。These features include：

1、Register an account

To complete the creation of an account，You need to provide the following information（General term“Account information”）： User name used for registration、phone number、password、Email address（Used to verify email）、Region、detailed address，We will verify your identity by sending a SMS verification code or email。Your user name、Your phone number is your default nickname，You can modify and supplement your nickname、gender、Birthday and your real name verification related information，These pieces of information belong to you“Account information”。You can supplement your account information，The account information you provide will help us provide you with personalized product recommendations and a better shopping experience，But if you do not provide these additional information，It will not affect the basic functions of your online shopping。

2、Product information display and search

When you use our product and/Or during the service process，To identify abnormal account status、Understand product adaptability、To provide you with page displays and search results that better meet your needs，We may collect information about your use of our products and/Or device information of the service（Including device name、Equipment model、Equipment identification code、Operating system and application versions、Language settings、resolution、Provider NetworkID（PLMN））、Browser type to provide you with the best way to display product information。We will also use your personal information to continuously improve and optimize the above functions。

You can also use search to accurately find the products or services you need。We will keep your search content for your convenience in repeatedly entering or displaying products associated with your search content。Please pay attention，Your search keyword information cannot individually identify your identity，Personal information that does not belong to you，We have the right to use it for any purpose；Only when your search keyword information is combined with your other information and can identify your identity，During the period of combined use，We will use your search keyword information as your personal information，Process and protect your search history in accordance with this privacy policy。

3、Placing Orders and Orders

You from“laddincloud”When confirming the selection of our specific products or services online，Our system will generate and purchase the product for you/Or service orders。When you confirm the settlement of the order，You need to provide at least your recipient's name、Receiving address、Recipient's contact phone number，The order will specify the goods you have purchased and/Or service information、Specific order number、Order creation time、The amount and payment method you should pay，You can provide additional contact information by filling in the recipient's landline phone number to ensure accurate delivery of the goods，But not filling in this information does not affect the generation of your order。We collect this information to help you complete the transaction smoothly、Complete delivery、Ensure the security of your transactions、Query order information、Provide customer service and after-sales service、Identity verification and other purposes explicitly stated by us。

For your convenience in understanding and querying order information, and managing order information，We will collect the order information generated during your use of our services to display to you and facilitate your order management。 

To enhance your shopping experience，We also provide you with many additional features。For example, using your location to provide you with nearby products/Service and discount information，You can choose to use or turn off as needed。

Regarding your personal information mentioned above，Most of them were provided to us voluntarily by you，We also use our products or services throughCookies、SDKAnd similar technologies obtained，Some of them were indirectly obtained from third parties。

We hope you can understand，We are unable to provide all of the above services to you individually，Many times, we also need to work with our affiliated companies and other service providers to provide you with these services，therefore，To meet the necessary requirements for providing the above services to you，We need to contact our affiliated companies、supplier、Partners and other third parties provide some of your personal information through sharing or delegated processing。We will take necessary technical and management measures to protect your personal information security as much as possible。

in addition，We will also consider your choice，Provide your personal information to sellers or other trading partners with whom you transact，So that it can provide the goods or services you have chosen。

To showcase product or service information that better meets your needs，We will collect and use your information when accessing or usingladdincloudBrowsing on platform websites or clients、Search records and device information、Service log information，Extract your preferred features，And push you commercial advertisements and other letters that you may be interested in。

4、payments function

When you confirm the order and settle it，You can choose a third-party payment institution that we cooperate with（Including Alipay、WeChat Pay and UnionPay、Payment channels such as online connectivity， Hereinafter referred to as“Payment Institution”）The payment services provided。The payment function itself does not collect your personal information，But we need to take your“laddincloud” account number、Order No.、Share the transaction amount and other necessary information required by anti money laundering laws with these payment institutions to confirm your payment instructions and complete the payment。

If you apply for an invoice，The following information is also required：Invoice header、Taxpayer Identification Number、Recipient's email address，And more information you provide based on your invoicing needs，If purchasing buyer information。

5、logistics management

Through your order information，We will collaborate with third-party logistics companies（Including SF Express、Logistics dispatch, etc）Collaboration，Connect with logistics companies“laddincloud”Provide logistics information services to disclose order related delivery information to them，Safely deliver to your designated address based on delivery information。You acknowledge and agree that the corresponding logistics delivery entity inevitably obtains and uses your delivery information，Including the recipient's name、Receiving address、Recipient's contact phone number， Used to achieve delivery objectives。

6、Customer service and after-sales service

You are“laddincloud”During the online consumption process，Any disputes arise、When applying for after-sales handling from us during disputes，To ensure transaction security and information security，We need you to provide necessary personal information to verify your identity。

For the convenience of contacting you、Help you solve the problem as soon as possible or record the solution and results of related issues，We may keep your communication with us/Call records and related content（Including account information、Ordering Information、Other information you provided to prove the relevant facts，Or the contact information you left behind），If you inquire about specific orders、Complaints or suggestions provided，We will use your account information and order information。

Reasonable needs for providing services and improving service quality，We may also use your other information，Including the relevant information you provided when contacting customer service。

7、Ensure transaction security

To improve the security of our system when you use our services，More accurate prevention of phishing website fraud、computer virus、Network attacks and account security protection，At the same time, in order to more accurately identify violations of laws and regulations or“laddincloud”The situation of relevant protocol rules，We may understand your browsing information by、Transaction、Use software information and other means to determine the risk of your account，And it may also record some links that we consider risky（“URL”）；We will also collect your device information（Like device identification code）And WeChatID（For use on WeChat“laddincloud”Service users）And our affiliated companies、Partners obtain your authorization or share information in accordance with the law，To comprehensively assess your account and trading risks、Perform identity verification、Preventing security incidents，And take necessary records in accordance with the law、audit、analysis、disposal measures。

（two）Improve our products or services

We may collect your account information、browse information、Conduct data analysis on transaction information to form indirect demographic profiles，To provide you with personalized services、Push products or services that you may be interested in。We may also obtain your other information for the reasonable need to provide services and improve service quality，Including the relevant information you provided when contacting customer service，The questionnaire response information you sent us when participating in the survey，And the relevant information we obtain when you interact with our partners。For the information collected from your various devices，We may associate them，So that we can provide you with consistent service on these devices。We may combine information from one service with information from other services、Combining information obtained indirectly through legal means with information obtained through legal public channels，Or combine your legally obtained identifiable personal information with unidentifiable personal information，To provide you with personalized services and improve our products and services。

In order to provide you with timely and better information about our latest products or services，We may communicate via email、Form of SMS，answer“laddincloud”register、Shopping users send order information、Promotion activities and other notification services。If you are“laddincloud”register、shopping，Indicate that you have implicitly agreed to accept this service。If you do not want to receive emails from us、SMS or conference publication，You can reply and unsubscribe through SMS prompts，You can also submit a return request to our customer service，And indicate yourE-mailaddress、Mobile phone number or related address information，“laddincloud”We will process a refund for you after receiving the application。

（three）You can choose whether to authorize us to collect and use your personal information

1、Personalized recommendation function based on location information：We collect your location information based on the location permissions you have granted us, in order to provide you with better regional services or product selection。

2、Based on camera（camera）Extended functions：You can turn on the camera/Scan the QR code for login after obtaining camera permission、shopping、Receive discount information，Take photos or videos for evaluation purposes、share。

3、Based on images/Extension function for video upload：You can take pictures or videos of the purchased products，Use this image or video to enable you to post and evaluate the product，We will use the photos you upload to identify the products you need to purchase or use reviews that include the images you upload。 

4、Extended functionality based on address book information:We will collect your address book information through the address book permission you have enabled, so that you no longer need to manually enter the contact information in your address book when shopping；

5、Additional services related to microphone based voice technology：You can use the microphone to achieve voice shopping function after enabling microphone permission，Or contact customer service，Or achieve voice interaction with customer service robots，In these features, we will collect your recorded content to identify your shopping needs，Or respond to your customer service and dispute resolution needs。Please be aware，Even if you have agreed to enable microphone access，We will only obtain voice information through the microphone when you actively click on the microphone icon in the client or record a video。

6、Calendar based additional services：When you enable us to read/After granting permission to write to your calendar，We may collect your calendar information to provide you with shopping or event reward related records and reminders。

The above extension functions may require you to enable your geographical location to us on your device（position information）、camera（Camera）、album（Picture Library）、microphone、Make a phone call（communicate by telephone）、Address book and/Or access permissions for calendars，To collect and utilize the information involved in implementing these functions。You can use it on your phone or other devices“set up”View the activation status of the above permissions item by item，And can decide to turn these permissions on or off at any time。Please pay attention，By granting these permissions, you authorize us to collect and use personal information to achieve the aforementioned functions，Closing permissions means you have revoked these authorizations，We will no longer continue to collect and use your personal information，We are also unable to provide you with the functions corresponding to these authorizations mentioned above。Your decision to close permissions will not affect the processing of personal information previously conducted based on your authorization。

Our product is based onDCloud uni-app(5+ App/Wap2App)develop，During the application's runtime, it is necessary to collect your device's unique identification code（IMEI/android ID/IDFA、SIM block IMSI information）To provide statistical analysis services，And improve performance and user experience through analysis of application startup data and abnormal error logs，Provide better services to users。

laddincloudDefault integration of three partiesSDK

SDKname：AliweexSDK   Package Name ：com.taobao   purpose：laddincloudDefault integration of basic modules，Used for renderinguniappofnvuePage Engine   Possible types of personal information that may be obtained ：Personal files stored

SDKname： frescoPicture Library   Package Name ：com.facebook.fresco  purpose：laddincloudDefault integration of basic modules，used fornvuePage loading image usage   Possible types of personal information that may be obtained ：Personal files stored

SDKname：A push   Package Name：com.getui.gtc  ，com.igexin.sdk  purpose：Message push service provider：Provided with push technology services by Daily Interactive Co., Ltd，We may transfer your device platform、equipment manufacturer、Equipment brand、Device identification code and other device information，Application List Information、Provide network information and location related information to Daily Interactive Co., Ltd，Used to provide you with message push technology services。When we push messages to you，We may authorize Daily Interactive Co., Ltd. to perform link adjustment，Mutual promotion and closureSDKPush process，Ensure that you can receive the messages we push to you in a timely manner。For detailed information, please visit《User Privacy Policy》

of which：Equipment information：We will determine based on your visit and/Or specific operations during use，Receive and record information related to the device you are using（Including equipment model、operating system version、devices setting up、MACAddress andIMEI、IDFA、OAID、IDWaiting for device identifier、Equipment environment、Mobile application list and other software and hardware feature information）、Information related to the location of the device（Including those authorized by youGPSLocation andWLANAccess Point、Sensor information such as Bluetooth and base stations），You may also need to provide your mobile phoneIMEIinformation。

（four）Indirect acquisition、Situation of using personal information

We may obtain your authorized shared account information from third parties（ profile picture、nickname），And after you agree to this privacy policy, your third-party account will be linked to your“laddincloud”Account binding，Enable you to directly log in and use through a third-party account“laddincloud”The service。If we obtain your personal information from our partners，We will follow the agreement with the third party、After confirming the legality of the source of personal information，Subject to compliance with relevant laws and regulations，Using your personal information。

（five）Exceptional use of personal information with consent：

1、Regarding national security、Related to national defense and security；

2、Regarding Public Safety、public health、Related to significant public interests；

3、Regarding criminal investigation、sue、Related to trials and the execution of judgments；

4、To safeguard the lives of personal information subjects or other individuals、Significant legitimate rights and interests such as property, but it is difficult to obtain my consent；

5、The collected personal information is self disclosed by the personal information subject to the public；

6、Collecting your personal information from legally disclosed information，As a legitimate news report、Government information disclosure and other channels；

7、Necessary to sign the contract according to your request；

8、Used to maintain the products provided and/Necessary for the safe and stable operation of services or services，For example, discovering、Disposal of products and/Or service malfunction；

9、Necessary for legitimate news reporting；

10、Academic research institutions conduct necessary statistical or academic research based on public interest，When providing academic research or descriptive results to external parties，De identification processing of personal information contained in the results；

11、Other circumstances stipulated by laws and regulations。

According to legal regulations，share、Transfer of personal information that has undergone de identification processing，And ensure that the data recipient cannot recover and re identify the personal information subject，External sharing of non personal information、Transfer and public disclosure behavior，The storage and processing of such data will not require further notice to you and your consent will be obtained。

two 、How do we use itCookieCompared to similar technologies

（one）Cookies

CookiesIt refers to a technology，When users access theCookiesThe device's“laddincloud”When on the website，“laddincloud”The website's server will automatically sendCookiesTo your browser，And store it in your computer's hard drive，utilizeCookietechnology，“laddincloud”The website can store data such as your preferences or items in your shopping cart。

We will notCookieFor any purpose other than those stated in this policy。You can manage or delete according to your preferences Cookie。relevant particulars，Please refer toAboutCookies.org。You can clear all saved files on your computerCookie，Most web browsers have blocking featuresCookieFunction。But if you do this，You need to personally change the user settings every time you visit our website。To learn more about how to change browser settings，Please visit the relevant settings page of the browser you are using。

（two）Website beacons and pixel tags

get rid ofCookieoutside，We will also use other similar technologies such as website beacons and pixel tags on the website。for example，The email we send you may contain clicks on links to our website contentURL。If you click on the link，We will track this click，Help us understand your product or service preferences and improve customer service。A website beacon is typically a transparent image embedded in a website or email。Using pixel tags in emails，We can know if the email has been opened。If you don't want your activities to be tracked in this way，You can unsubscribe from our mailing list at any time。

（three）Do Not Track（Do Not Track）

Many web browsers are equipped withDo Not Trackfunction，This feature can be published to the websiteDo Not Trackrequest。currently，Major Internet standards organizations have not established policies to specify how websites should respond to such requests。But if your browser is enabledDo Not Track，So all of our websites will respect your choices。

three 、How do we share、transfer、Publicly disclose your information         

（one）share

1、basic principle：We will not work with“Latin Cloud”Any company other than、Organizations and individuals share your personal information，Except for the following situations：

（1）Share with explicit consent：After obtaining your explicit consent，We will share your personal information with other parties；

（2）We may comply with laws and regulations，Or according to the mandatory requirements of government regulatory authorities，Share your personal information externally；

（3）Within the scope permitted by laws and regulations，To maintainladdincloudOr partners、You or othersladdincloudUser or public interest、It is necessary to provide protection from damage to property or safety；

（4）Only share your information，Only then can we achieve the core functions of our services or provide the services you need；

（5）To handle disputes or controversies between you and others according to your needs；

（6）Complies with the relevant agreement signed with you（Including electronic agreements signed online）Or as provided by other legal documents；

（7）Used for academic research purposes；

（8）Used based on social public interests that comply with laws and regulations。

2、Share with our affiliated companies：Your personal information may be related to“Latin Cloud”Shared by affiliated companies。We will only share necessary personal information，And subject to the purposes stated in this privacy protection clause。If affiliated companies want to change the purpose of processing personal information，We will seek your authorization and consent again。

Companies outside of our affiliated companies with whom we share personal information、Organizations and individuals，We will sign a strict confidentiality agreement with them/Data Processing Protocol，Request them to follow our instructions、This policy and any other relevant confidentiality and security measures are in place to handle personal information。

3、Share with authorized partners：Only for the purpose stated in this privacy protection clause，Some of our services will be provided by authorized partners。We may share some of your personal information with our partners，To provide better customer service and user experience。for example，When we provide customs clearance services for you，We may share your personal information with customs clearance service providers to arrange for partners to provide services。We will only share personal information necessary for providing services，Our partners have no right to use the shared personal information for any other purpose。currently，Our authorized partners include the following types：

（1）supplier、Service providers and other partners。We will send information to suppliers who support our business globally、Service providers and other partners，These supports include providing technical infrastructure services、Analyze the usage patterns or potential risks of our services、Advertising services、transport、storage、customs clearance、End of line delivery、Payment convenience、provide customer service、Provide data storage or data analysis services、Provide third-party additional business function services（Like voice input、Map function）Or conduct academic research and investigation。

（2）With your explicit consent obtained in advance，The relevant service providers will provide services within the scope permitted by laws and regulations and not violating public order and good customs，Share your information with third parties within the scope of your authorization。

（two）transfer

We will not transfer your personal information to any company、Organizations and individuals，Except for the following situations：

1、Transfer with explicit consent：After obtaining your explicit consent，We will transfer your personal information to other parties；

2、When it comes to mergers、During acquisition or bankruptcy liquidation，If it involves the transfer of personal information，We will request new companies that hold your personal information、Organizations continue to be bound by this policy，Otherwise, we will demand that the company、The organization is seeking your authorization and consent again；

3、Complies with the relevant agreement signed with you（Including electronic agreements signed online）Or as provided by other legal documents；

4、According to applicable laws and regulations、Requirements of legal procedures、Provide necessary information for mandatory administrative or judicial requirements。

（three）public disclosure

We will only do so in the following situations，Publicly disclose your personal information：

1、After obtaining your explicit consent；

2、To spare you from life、Urgent danger in terms of body or property；What needs to be made public or disclosed in order to provide you with goods or services；To prevent significant harm to the rights and interests of others；To enhance the public interest，And it is harmless to your significant interests；We have found that you have violated“laddincloud”User Agreement Terms or any other related service usage regulations；Publicly disclosed or disclosed according to other agreements in the user agreement；

3、Legal based disclosure：In law、legal proceedings、In the case of litigation or mandatory requirements from government regulatory authorities，We may publicly disclose your personal information。

 four、How do we protect your information

（one）How do we protect the security of your personal information

1、We have obtained the following certifications：

2、Latin Cloud has established a data security management organization，Take personal information in physics、manage（Develop information security system regulations、Classify and grade data、Sign confidentiality agreements with employees、Conduct training on data security and privacy protection、Regularly conduct compliance self-assessment）And technology（pass throughhttpsSecure browsing method ensures encrypted transmission、useAES256Encryption technology ensures data storage encryption、Sensitive information content display desensitization、Anonymization processing、The system has deployed a two factor authentication access control mechanism for system access、Automated code checking、Log Audit）Efforts will be made to protect your personal information from unauthorized access through various security measures、use、disclose、modify、Damage, loss, and other forms of illegal handling。however，No Internet transmission or electronic storage method is100%secure。therefore，Although we protect your personal information through commercially acceptable means，But it still cannot guarantee absolute security of information。

3、We will regularly organize safety emergency plan drills，Prevent security incidents from occurring。If unfortunately Latin Cloud becomes aware that the security of the data obtained and stored is compromised，Or due to external behavior（For example, hacker attacks）When non-public information of users is disclosed to unrelated third parties，Although there are other exemption provisions in this policy，Latin Cloud will also activate emergency plans，Form an emergency response team，Start the process，Conduct an internal investigation、Report and notify regulatory authorities、And cooperate with regulatory authorities in their work，Reduce the impact of accidents on users，At the same time, push notifications will be taken when deemed appropriate、mail、Notify relevant users through announcements and other forms，Notify them of the disclosed information and Latin Cloud's level of awareness of the situation。

（two）The retention period of personal information

1.Your account information and related rights within the account、Virtual asset information will be deleted immediately after you cancel your account。Once such information is deleted，unrecoverable。

2.Your personal information will beladdincloudBackend system save，The specific deadline depends on the type of personal information、Determination of legal and regulatory requirements and meeting the purposes stated in this policy。After exceeding the deadline stipulated by laws, regulations or regulatory provisions，We will delete or anonymize your personal information in accordance with the requirements of laws and regulations。

3.If we terminate the service or operation，We will notify you at least thirty days in advance，And delete or anonymize your personal information after terminating the service or operation。

five、Your rights

You have the following rights regarding your personal information and password(After successful login)：Inquire and request viewing at any time、Supplement or correction、delete、log off。Your rights include：

（one）query、Correction and supplementation of your information

Except as provided by laws and regulations，You have the right to inquire、Correct or supplement your information。You can do it yourself through the following methods：

1、Your account information：openladdincloud-“my”--click“Personal Center”--click“Change Password”Account password and other settings can be made（PCEnd can be operated）。

2、Your shipping information：openladdincloud-“my”-click“Personal Center”--click“Address Management”Can modify shipping address and other settings（PCEnd can be operated）。

3、Your order information：openladdincloud-“my”-click“Personal Center”--click“My Order”Pending review、Audited、Out of stock、Cancel option to view all order information（PCEnd can be operated）。

Regarding your use of our product and/Other personal information generated during the service process needs to be accessed or corrected，Please feel free to contact us anytime。We will respond to your request in the manner and within the timeframe specified in this privacy policy。

Personal information that you are unable to access and correct：In addition to the information listed above，We are currently unable to provide access and correction services for some of your personal information，These pieces of information are mainly collected from your device to enhance your user experience and ensure transaction security、Personal information generated when you use additional features。We will use the above information within your authorized scope，You are unable to access and correct，But you can contact us for deletion or anonymization。

（two）Delete your information

You can do it through“（one）query、Correction and supplementation of your information”Delete some of your information using the methods listed in the document，Including order information、browse information、Delivery address information。In the following situations，You can submit a request to us to delete personal information：

1、If our handling of personal information violates laws and regulations；

2、If we collect、Use your personal information，But without your explicit consent；

3、If our handling of personal information seriously violates our agreement with you；

4、If you no longer use our products or services，Or you may have voluntarily cancelled your account；

5、If we permanently cease to provide you with products or services。

If we decide to respond to your deletion request，We will also notify the parties who have obtained your personal information from us as much as possible，And require it to be deleted in a timely manner（Unless otherwise specified by laws and regulations，Or these entities have independently obtained your authorization）。

When you or we